Proctor First Care - 1120 East War Memorial Drive, Peoria Heights

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Reviews about Proctor First Care

• Sarah Berberich
  ★ ☆ ☆ ☆ ☆
  This place is a joke. I went in at 8am with excruciating ear pain, so much so that I was in tears. I was told it would be a 30 minute wait, no big deal. 2 hours later I was finally called back to be seen. The tech who took my vitals and checked me in was super sweet. She also was very sympathetic to my situation the Dr came in, didn’t introduce himself at all. He never asked me any questions concerning ear. He just kept cracking very odd jokes and wasn’t taking anything seriously. He told me “it wouldn’t hurt you to smile”, I told him I was having the worst pain of my life. His response? “Yeah, pain hurts”. He looked in my ear and said I had an ear infection. He did not listen to anything that I had to say. He then sent a script over to the pharmacy for numbing drops and an antibiotic, only to be told by the pharmacy that numbing drops had been pulled off the market over a year ago. So, 2 plus hours later, no relief for my ears in sight. Total waste of time. I ended up going to a different prompt care, found out that not only was my ear infected, my eardrum has slightly ruptured as well.

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